Kim
Homelessness in Australia is a growing issue, affecting not just those sleeping rough, but thousands of people couch surfing, living in vehicles, or crammed into overcrowded housing.
With new data showing a five per cent increase in families turning to homelessness services since 2021, Centrelink has issued an important update about little-known crisis support available for Aussies in need.
Between 2021–22 and 2023–24, over 92,000 individuals reached out for assistance—an increase of 4,654 people, with an alarming 11 per cent spike in families already experiencing homelessness when they sought help.
This article breaks down the various forms of support offered through Services Australia, including JobSeeker, Rent Assistance, and Crisis Payments, and outlines what steps individuals can take to access urgent help today.
The Reality of Homelessness in Australia
Homelessness is not always visible. It includes:
- Living in crisis accommodation or transitional housing
- Staying temporarily with friends or relatives
- Sleeping in cars, caravan parks, or makeshift shelters
- Residing in overcrowded dwellings not fit for long-term living
The complex causes include job loss, domestic violence, chronic health issues, and rising housing costs. Many people may not even realise they qualify for assistance through Centrelink or Services Australia.
Centrelink Payments That Support Australians in Crisis
| Support Type | Eligibility | Payment Amount / Details |
|---|---|---|
| JobSeeker Payment | Ages 22 to Age Pension age, actively seeking work | Up to $781.10 per fortnight (single, no children) |
| Rent Assistance | Receiving another Centrelink payment and paying for housing | Additional payment based on rent paid and circumstances |
| Crisis Payment | Experiencing extreme circumstances + getting a qualifying payment | One-off lump sum, amount varies |
| Social Work Support | In crisis, need referrals, mental health, or DV assistance | Free access to social workers and referral services |
1. JobSeeker Payment
The JobSeeker Payment supports Australians aged 22 to Age Pension age who are looking for work or unable to work temporarily due to illness or injury.
To qualify:
- Be an Australian resident
- Pass income and assets tests
- Be willing and able to work
As of March 20, 2025, a single person with no children can receive up to $781.10 per fortnight. The amount varies based on personal and financial circumstances.
2. Rent Assistance
Rent Assistance is designed to help cover housing costs—even if you’re not in a formal lease arrangement. You may be eligible if you’re:
- Paying rent in boarding houses, retirement villages, crisis accommodation, or caravan parks
- Receiving another benefit like JobSeeker, Youth Allowance, Disability Support Pension, etc.
This payment is added to your existing payment, and the amount depends on how much you pay in rent and your living arrangements.
3. Crisis Payment
The Crisis Payment is a one-time payment available to individuals facing extreme hardship. Examples include:
- Being forced to flee due to domestic violence
- Losing your home in a natural disaster (fire, flood)
- Leaving correctional facilities
- Facing homelessness for the first time
To be eligible:
- You must be receiving an existing payment from Centrelink
- Apply within 7 days of the crisis event
This support helps you get back on your feet quickly with immediate funds.
How Centrelink Supports Beyond Payments
Recognising that financial support alone isn’t enough, Centrelink works closely with community organisations. These partnerships help people:
- Stay connected to support services
- Navigate complex issues like mental illness, addictions, or domestic violence
- Access other benefits they may not know they’re eligible for
In many cases, Centrelink social workers provide one-on-one support at local services, helping those at risk maintain their payments even without access to phones or the internet.
Quiet Ways Centrelink Helps Aussies in Crisis
- On-site support at homeless shelters, DV services, and community centres
- Helping people reapply for benefits after losing documentation
- Short-term counselling and emotional support through trained social workers
- Referrals to mental health, housing, and food assistance services
These services are often life-saving for individuals at risk of falling through the cracks.
With homelessness rising across Australia, it’s more important than ever for people to know that support exists—even if it’s not always visible. Whether you’re in immediate crisis or at risk of becoming homeless, Centrelink and Services Australia offer a range of hidden yet vital support services.
From financial assistance like JobSeeker and Crisis Payments, to hands-on help from social workers, the system is designed to meet you where you are. And while the road may be tough, you don’t have to walk it alone.
Check your eligibility today, reach out, and take that first step toward stability. Help is out there—and it starts with knowing where to look.
FAQs
Can I get Centrelink help if I’m couch surfing or living in a car?
Yes. Homelessness takes many forms, and you may still qualify for JobSeeker, Rent Assistance, or Crisis Payment even if you’re not on a formal lease.
Do I need a permanent address to get help from Centrelink?
No. While an address helps, temporary accommodations, caravan parks, or community shelters can be used as contact points.
How can I access Centrelink social workers?
Call Services Australia or visit a local community centre where Centrelink operates. Social workers offer counselling, referrals, and payment help.